Refund & Cancellation Policy
This policy explains how billing, cancellations, and refunds work for paid Onlineisit subscriptions. Payments are processed by Paddle, our authorized reseller and Merchant of Record. Your purchase receipt and invoices are issued by Paddle.
1. Subscriptions and billing
- Paid plans are billed in advance on a monthly or yearly basis, depending on the option you choose at checkout.
- Subscriptions renew automatically at the end of each billing period until you cancel.
- Applicable taxes may be added at checkout and are shown before you pay.
2. Free plan
Our Free plan is available at no cost and does not require a payment method. No charges apply, so no refunds are involved.
3. Refunds
- If you are not satisfied with your first purchase, you may request a full refund within 14 days of the initial payment.
- Renewal payments (for example, the start of a new month or year) are generally non-refundable, but we review reasonable requests case by case.
- Refunds are issued to the original payment method through Paddle. The time to appear on your statement depends on your bank or card issuer.
4. How to request a refund
Email support@onlineisit.com from the address on your account, including your account email and the approximate date of purchase. We will confirm and, where approved, process the refund through Paddle. You may also contact Paddle directly using the link on your purchase receipt.
5. Cancellation
- You can cancel at any time. After cancellation, your plan stays active until the end of the current billing period.
- When the paid period ends, your account moves to the Free plan and monitors beyond the Free limits are paused (not deleted).
- Cancelling stops future charges; it does not automatically refund the current period unless covered by Section 3.
6. Chargebacks
If you believe you were charged in error, please contact us first — we can usually resolve billing issues faster than a chargeback and without interrupting your service.
7. Contact
Questions about billing, cancellations, or refunds? Contact us at support@onlineisit.com.